LiveTime Updates ITIL Service Management Appliances with Intel Xeon Servers from Sun Microsystems
Newport Beach, CA (PRWEB) May 5, 2008 -- LiveTime Software, a leading provider of ITIL certified Service Management (http://www.livetime.com/webservicedesk/ServiceManager.html) and Help Desk (http://www.livetime.com/webservicedesk/HelpDesk.html) software, today announced the general availability of its new line of ITIL Service Management Appliances (http://www.livetime.com/webservicedesk/Appliance.html) based on Intel Xeon processors and open source software stack. Designed exclusively for 64 bit operation, and supporting the latest versions of MySQL, PostgreSQL and Solaris 10 (http://www.livetime.com/webservicedesk/AppValue.html), the systems can handle over twice the number of concurrent users of previous editions.
Designed for organizations that want a highly tuned, pre-configured, hardened ITIL based best practice service management solution with no maintenance, the system is completely plug and play and can be installed within a matter of minutes. Complete with Active Directory, LDAP and asset management server integration, the LiveTime Appliance fits seamlessly into any enterprise environment. As a completely vendor neutral solution, customers can utilize the built-in MySQL or PostgreSQL RDBMS, or alternatively connect to any third party database such as Oracle, DB2, SQL Server, Sybase and many others.
Available in 4 configurations, including two, four and eight core AMD or Intel processors, the appliance can be run as a standalone system, application, or database server. It can also be configured in clusters for greater redundancy and failover. "The addition of the new Intel Xeon multi-core technology allows LiveTime Service Management solutions to handle more than twice the number of users than was previously possible on dual-core systems," said Jason Andrews, Solutions Architect at LiveTime Software.
Further demonstrating LiveTime's leadership in the industry and support for open standards, the LiveTime appliance comes pre-installed with leading open source products, MySQL 5.0, PostgreSQL 8.3, Apache Web Server 2.0, Apache Tomcat 6.0 and Java 6. "LiveTime continues to be a strong supporter of open source software within the enterprise," said Dr. Darren Williams, CEO of LiveTime Software. "By leveraging best-of-breed open source products, our customers will benefit from LiveTime's unique performance and fault tolerant characteristics."
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
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